PENGEMBANGAN SISTEM PENGADUAN DAN FEEDBACK PASIEN SECARA ONLINE DI PUSKESMAS PANDANWANGI

Abstract

This community service project aims to improve the quality of healthcare services at Pandanwangi Public Health Center by developing an online patient complaint and feedback system. The method used in this activity was the implementation of the Jotform platform as a medium for patient complaints, enabling digital form submissions. With this system, the management of patient complaints can be conducted more effectively and efficiently.
Complaints are submitted anonymously, ensuring patient confidentiality. The results of the implementation show that using Jotform can enhance responsiveness and transparency in addressing complaints. Complaints received through this system are promptly followed up by the health center, helping to improve patient satisfaction and strengthen the relationship between the health center and the community. Additionally, this system also allows for increased accountability in healthcare services. This initiative is expected to be a long-term solution to
improving the service quality at Pandanwangi Health Center and may be adopted by other health centers.